Returns, Exchanges & Refunds

At Ahmera Scents, we want your order to arrive in excellent condition. If something is wrong, our team is here to help.

Returns & Exchanges

Returns are accepted only for damaged, defective or incorrect products. Items must be unused, unopened, sealed and in their original packaging, and returned within 7 days of delivery.

Exchange requests must also be submitted within 7 days. Defective or incorrectly supplied products will be exchanged at no additional cost.

Refunds

Refunds are available for products damaged during delivery, or when an incorrect product was delivered and a replacement is unavailable.

Refunds are processed within 7–10 business days through the original payment method. Cash on Delivery refunds are provided through bank transfer or store credit.

Non-Returnable Items

Opened, used or unsealed perfumes cannot be returned for hygiene and quality reasons. Promotional items and products purchased on sale or at a discount are non-refundable.

Contact Us

To request assistance, send your order number, proof of purchase, and photos or video showing the issue.

Email: info@ahmerascents.com
Phone: 0319 7749488